FAQs

Our FAQ section provides clear, helpful answers to the most common queries about physiotherapy, podiatry, injection therapy, and rehabilitation, so you can feel confident and informed every step of the way.

Select Category:

Physiotherapy

Do I need a GP referral?

No, that isn’t necessary. Just give us a call or drop in to see us.

How can I utilise my private medical insurance?

Camberley Physiotherapy and Sports Injury Clinic will no longer accepts health insurance companies with the exception of BUPA. Any ongoing treatment will be continued through your current provider until completion. You may be able to pay our self funding fees and claim back from your provider however this maybe dependant on your policy, it is best to contact your company as policies will vary.

Question Example

This depends on the area being treated. It is advisable to bring comfortable clothing which you can easily move in. It is usually helpful for us to access the area but please inform your physiotherapist if you are unhappy about removing certain clothing for whatever reason.

How do I pay?

We accept cash, cheques, credit or debit cards.

When are you open?

We open every weekday at 8 in the morning and until 7:30 on some days, see our opening hours below.

Do you have male and female physiotherapists?

You may choose to see a male or female therapist.

Is there parking?

There is a free car park with disabled parking. There is also 2 hours free parking on adjacent roads.

What happens on my first visit?

To be able to treat you, it is crucial that your physiotherapist fully understands the problem and how it is affecting you. We will therefore start by asking you lots of questions regarding the onset and history of the condition, your past medical history, medications, hobbies and activities, particularly those that you wish to get back doing.

We will then carry out a physical examination to localise the structure at fault. We may ask you to expose the area but will respect your wishes if you decline for any reason. The assessment will take account of the severity and irritability of your condition always aiming to avoid aggravating your symptoms.

We will then come up with a diagnosis and advise you on treatment options and their effectiveness. Greater results are achieved when you and your physiotherapist can work together towards a common goal.

Pilates

What is Clinical Pilates?
  • Pilates is a method of exercise which develops the core muscles. If your core is strong you are able to move the spine, arms and legs better
  • After injury, these muscles become weak so by strengthening them you will regain pain-free movement and reduce the likelihood of recurrence
Why use us?
  • Our instructors have trained with the Australian Clinical Pilates Institute (APPI); widely recognized to be the leading force in training Clinical Pilates Instructors.
  • All patients are assessed prior to joining the class to discuss any concerns, limitations of movement and to assess your ability to recruit the core muscles
  • The exercises are modified to your ability and progressed to become more challenging as your core strength improves.
Where are we?
  • The classes are held at the Upper Gordon Road Surgery.
  • All mats and equipment are provided. Just bring yourself and comfortable loose clothing.
What are the costs?
  • A one to one assessment lasting half an hour will cost £42.50.
  • All classes last an hour and are £13.50 each and will be in blocks of approximately 6 weeks. We ask patients to commit themselves to the block as this will give you the most benefit.

Podiatry

When do I need to see a Podiatrist?

If your feet hurt, something is wrong. In this case we recommend that you visit a Podiatrist, who will advise you on the best course of treatment. You can also prevent foot problems before they occur by visiting a Podiatrist for advice on how to keep your feet healthy and in top condition.

Why do I need to see a Podiatrist?

Podiatrists are highly trained professionals registered by the Health & Care Professions Council ( HCPC ) that have trained solely in the area of the foot and lower limb for several years. In order to become an HCPC registered practitioner a Podiatrist will have undertaken and passed a full time degree in podiatry at one of thirteen schools of Podiatry within the UK or will have met stringent entrance criteria set by the HCPC.

A Podiatrist can treat or advise you on?

Shin Splints, Knee pain, Heel Pain, Hip Pain, Lower Back Pain, Sports Injuries, Over-use Injuries, Metatarsalgia, Walking Abnormalities, Acute or Chronic Pain, Bunions & Toe Deformity, Corn & Callus removal, Verrucae, Ingrown Toenails, Diabetes Foot Care & advice.

Treatments may involve?

Gait analysis & Bio-mechanical assessment, Skeletal and Muscular assessment plus strengthening and stretching programs, Padding and Strapping, Foot Manipulation and Mobilisation, Issue of Temporary or custom/prescription orthoses

Treatments may be of benefit to?

Recreational and Professional sports enthusiasts, Dancers, Children and adults of all ages who experience foot or lower leg pain and may benefit from improved posture

Injection Therapy

What are the benefits of having an injection?

A corticosteroid or Ostenil injection can help to reduce the irritability and severity of your symptoms to allow continued rehabilitation.

When should I not have an injection?

Charlie and John will discuss your past medical history in detail to ensure the treatment is appropriate. You should avoid the injection if you:

  • Infection on your skin or anywhere else in your body
  • Allergies to medications to be injected
  • Feel unwell
  • Pregnant or breastfeeding
  • Under 18 years old
What are the possible side effects?

These reactions are rare to very rare and will be discussed in detail during your appointment.

  • Pain flare (48 hours)
  • Infection
  • Dizziness
  • Palpitations
  • Blurred vision
  • Nausea
  • Excessive sweating
  • Allergic reaction
  • Skin changes
Is the injection painful?

You should expect to feel some pain during the procedure. All efforts will be made to minimise discomfort. Whilst the area that is going to be injected can remain sore for the next 48 hours, it is usually safe to take over the counter pain relief to relieve symptoms. (Subject to your own allergies)

How fast does the injection work?

You will probably not notice any benefits immediately after the first injection, but you should gradually start to feel less pain and stiffness over the next few weeks. Continued rehabilitation is advised.

How many injections can I have?

This will depend on severity of your symptoms and effects of the first injection. However, there are no specific limits on the amount of injections.

Can I still have the injection if I am on blood thinning medications?

If you are on Warfarin your INR will have to be checked within 48 hours before having the injection and then rechecked within 72 hours post injection. If you are on Rivaroxaban, Apixaban, Dabigatran or Edoxaban we would normally ask you to stop taking the medication 12 hours before having the injection, provided that your underlying condition is stable, and your GP/Consultant is agreeable for the injection to take place.v

Hear from others who have had treatments with Surrey Clinical Care Services

We have over 100+ reviews from satisfied patients for a wide variety of treatments and consultations available to view on our Please have a read and hear about the service you can expect and deserve before choosing CClinic for your skin & wellbeing treatment in.